http://www.nytimes.com/2016/09/20/technology/personaltech/what-to-do-if-you-have-a-samsung-galaxy-note-7.html 2016-09-16 20:15:12 What to Do if You Have a Samsung Galaxy Note 7 Samsung’s new smartphone has a serious battery defect and owners should exchange the device as soon as possible. === Q. A. Since the Galaxy Note 7’s release last month, Samsung has Although not initially part of an official government recall (which If you have a Galaxy Note 7, Samsung advises contacting the wireless carrier or retail store where you originally purchased the phone for details about making the trade. Those who bought the model directly from Samsung’s website should call the company at 1-844-365-6197 or visit Within the exchange program, Galaxy Note 7 owners can either trade in their phones for a new version of the same model — once the replacement edition receives regulatory approval — or trade in the Galaxy Note 7 for a different type of Samsung smartphone. The company will refund any price difference between models. In both cases, Samsung is also handing out a $25 gift card or bill credit to participants. A full refund for the phone is also possible. Both the